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FAQ

Frequently Asked Questions (FAQ) - Cartferi

1. What is Cartferi?

Cartferi is a trusted e-commerce platform in Bangladesh, offering high-quality home appliances, smart kitchen tools, gadgets, and daily lifestyle essentials at competitive prices.

2. How can I place an order?

You can easily place an order through:

  • Official Website: https://cartferi.com

  • Facebook Page: Send a message to our inbox

  • WhatsApp / Call: 01753574273

Simply select your product, click Buy Now, and enter your name, address, and phone number to confirm your order.

3. What payment methods do you accept?

We accept flexible payment options:

  • Cash on Delivery (COD)

  • bKash, Nagad, Rocket

  • Online cards & Mobile Banking

4. How long does delivery take?

  • Inside Dhaka: 1–2 working days

  • Outside Dhaka: 2–4 working days

You will receive tracking updates once your parcel is handed over to the courier partner.

5. Can I check the product before payment?

Yes! You can check the product in front of the delivery rider before completing payment. If you find any defect or wrong item, you can return it instantly to the delivery rider.

6. What is your return and replacement policy?

We offer a customer-friendly replacement policy:

  • Inspect your parcel upon delivery in front of the rider.

  • Damaged, defective, or incorrect items will be replaced promptly.

  • Replacement requests must be reported within 3 to 7 days of receiving the product.

7. How do I request a replacement or refund?

Contact our customer support team via WhatsApp or call with:

  1. Your Order ID / Phone Number

  2. Product Name

  3. A short description of the issue along with a clear photo or unboxing video

8. Do you deliver outside Dhaka?

Yes! We deliver nationwide across all 64 districts in Bangladesh through trusted courier partners.

9. How can I track my order?

Once your order is dispatched, we send a tracking link or code via SMS/WhatsApp so you can track your parcel in real-time.

10. How can I contact Cartferi?

  • 📞 Phone: 01753574273

  • 💬 WhatsApp: 01753574273

  • 📩 Email: info.cartferi@gmail.com

  • 🌐 Website: https://cartferi.com

"Still have questions? We are always here to help! Our support team is active 7 days a week, 10:00 AM to 10:00 PM."